Businesses are increasingly relying on "grounded assistants" to deliver exceptional customer experiences. These assistants leverage large language models and company-specific data to provide personalized and efficient support. This technology allows businesses to answer customer questions, offer recommendations, and generally streamline interactions.

    Hannah Bonvoy is a virtual assistant designed for Hotel FourPoints by Sheraton Singapore. Hannah uses her knowledge of the hotel to provide guests with information, streamline the reservation process, and simplify check-in, offering an exceptional level of convenience and support that enhances the overall guest experience.